because you have cancelled the Contract between us within the 15 days cooling-off period (see clause 5.1 above), we will process the refund due to you as soon as possible and, in any case, within 30 days of the day on which you gave us notice of cancellation. In this case, we will refund the price of the Product in full. However, you will be responsible for the cost of returning the item to us.
for any other reason (for instance, because you have notified us in accordance with clause 19 that you do not agree to a change in these terms and conditions or in any of our policies, or because you consider that the Product is defective), we will examine the returned Product and will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day, we confirmed to you via e-mail that you were entitled to a refund. We will refund the price of a defective Product in full, any applicable delivery charges and any reasonable costs you incur in returning the item to us.
Note and Delivery You will include a note explaining the reason for returning the Product with the returned items. You will use registered post or recorded delivery when returning the Products.
Personalised Products We are unable to offer a refund for Personalised Products which are returned to us unless one of the following:
where the Personalised Product is defective, in which case the Personalised Product must be returned to us within 72 exceptions applies;
where the Personalised Products are paid for via our site and have not been delivered by the date specified in the order confirmation email;
where the Personalised Products are paid for via cheque and have not been delivered by the date specified by us to you following receipt by us of cleared funds of the payment relating to the Personalised Products.
Warranty We warrant to you that any Product purchased from us through our site will, on delivery conform in all material respects with its description, be of satisfactory quality, and be reasonably fit for all the purposes for which products of that kind are commonly supplied.
